Privacy Policy

At MDAS Energy Ltd we are committed to safeguarding the privacy and security of our customers’ personal information. This privacy policy outlines how we collect, use, and disclose customer data. By engaging with our services, you agree to the practices described in this policy.

        1. Collection and Use of Customer Information:

1a. We collect and store customer details, including contact information and appliance information, to fulfill our central heating contracts and provide efficient services.

1b. The information collected is used for the following purposes:

        •   Managing and maintaining customer accounts

        •   Facilitating warranty registration with appliance manufacturers

        •   Adhering to the gas safe register requirements

        •   Contacting customers regarding service updates and maintenance

        •   Responding to customer inquiries and requests

        2. Sharing of Customer Information:

2a. We respect the privacy of our customers and limit the sharing of their personal information.

2b. We only share customer information under the following circumstances:

        •   Warranty Registration: We may share customer details with manufacturers to register appliance warranties and ensure efficient service.

        •   Gas Safe Register: In compliance with regulatory requirements, we may share necessary information with the gas safe register.

        •   Finance Requests: If a customer requests financing options, we may share relevant personal information with our selected finance providers and brokers to facilitate the application process.

        3. Data Security:

3a. MDAS Energy Ltd. maintains strict security measures to protect customer information from unauthorized access, loss, misuse, or alteration.

3b. We utilize secure customer records systems and employ industry-standard encryption and firewall technologies to safeguard data.

        4. Retention and Disposal of Customer Information:

4a. We retain customer information for as long as necessary to fulfill contractual obligations, comply with legal requirements and for matters of gas safety, and provide ongoing support.

4b. Once data is no longer required, we dispose of it securely in accordance with applicable laws and regulations.

        5. Third-Party Websites and Services:

5a. Our privacy policy applies solely to the information collected and processed by MDAS Energy Ltd.

5b. We are not responsible for the privacy practices of third-party websites or services that may be linked to or integrated with our offerings.

        6. Updates to Privacy Policy:

6a. We may periodically update this privacy policy to reflect changes in our practices or legal requirements.

6b. Any updates will be posted on our website, and we encourage customers to review the policy periodically.

If you have any questions or concerns regarding our privacy policy, or should you wish to make a request please email our data protection office dpo@mdas.co.uk 

We value your privacy and will address your inquiries promptly and transparently.

We are registered with the information commissioner’s office (ICO) reference ZB562211

More details can be found by visiting www.ico.org.uk